About

Binay Kumar Yadav is a Lead Technical Support professional with over 5 years of experience in the field of software engineering. He is currently working as a Technical Support Team Lead at Sendinblue, where he is responsible for solving consumer issues and learning new technologies. Binay is a problem solver and has expertise in server health and event monitoring, data analysis, and implementing industry best practices for areas such as monitoring, performance optimization, documentation, and SLA management. Binay has a Bachelor of Technology degree in Computer Science from Guru Jambheshwar University. He started his career as a Senior Software Product Engineer at Rivigo before moving on to his current role. Binay is a mentor who provides oversight, coaching, and training to technical support staff. He is also the point of contact for technical escalations and monitors team performance and reports on metrics. Binay is actively involved in the operational delivery and UAT if required for new product and feature releases. He ensures that all customer inquiries and issues are solved correctly and in a prompt and professional manner. Binay is a software engineer with a strong technical background and a passion for finding technical bugs in products and resolving consumer queries. He is a conduit between brand and consumer and helps to produce high-quality content that meets their objectives. Binay is a team player who liaises with team members, management, and clients to ensure projects are completed to standard. He is a problem solver who identifies risks and forms contingency plans as soon as possible. Binay is a valuable asset to any organization that values technical expertise, customer satisfaction, and team leadership.